Customer Service Center

Sign up for Discounts in your Email Inbox

Returns & Product Sizing

It is important that you have the following information in advance of placing your Suntan Bikini order. We want to make sure you get the right fit. We suggest that you take out a tape measure and take your measurements before deciding on what size to order. Be sure to read our return and exchange policy and check out our different shipping options.

Please see our information about:

• Product sizing
• Returns and Exchanges
• Shipping

If you still have questions after following the links above, please email us at orderdesk@ujena.com

Thank you for visiting.

Product Sizing

View Your Shopping Cart

Chart A - Bikinis, Casual Tops, Activewear & Intimates

Chart B - One Pieces, Dresses & Pants

International Sizing

Chart A - Bikinis, Casual Tops, Activewear & Intimates

Chart B - US Dress Size In Centimeters

For customers from UK, Europe & Japan

Fitting Information

Bikinis

You should get a perfect fit if you choose top and bottom sizes separately when buying two pieces.

• Tops
  1. If you are larger-cupped, it might be easier to get perfect fit from back tie styles, such as Triangle or Butterfly tops.
  2. Back strap and hook closure styles, such as Classic Twist and Parisian tops generally adjustable in 3 levels, about 2 inches (5cm).
  3. All underwire tops have push-up pad pockets. Our Silicon Pads sold separately in Accessories.
• Bottoms
  1. If you prefer more coverage or the position of your bellybutton is high, we suggest you to order up.
  2. G-String is free size. You can choose either from regular or full figure.

One Pieces

Order your one piece according to your dress size.

Top Of Page

Returns and Exchanges

CONSIDER YOUR HOME OUR DRESSING ROOM. When you buy from Suntan Bikini online, you have the opportunity to try on the item under your own conditions. Regular priced products may be returned for an exchange or Merchandise Credit only, except for any non coverage bottoms like G-Strings, Thongs, Tongas, as well as custom orders/Design Your Own and Super Sale items reduced for clearance. If you wish to return or exchange an item(s), please enclose the original invoice/packing slip with your securely packed item(s) and state the reason for your return by following the instructions on the back of your invoice/pack slip.

Please note the following points.

1. In order for us to maintain our low prices, please remit $5.95 to cover postage and handling of your exchange request. Promo Codes cannot be used on exchanges.
2. Items must be unworn, unwashed, and have original tags attached. Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered CANNOT be taken back If we receive such goods we will return the item(s) back to you at your expense.
3. Items must be free of stains, makeup, deodorant, or wear.
4. A 50% restocking fee may be applied to Final Sale or items mentioned in # 2. and #3.
5. Returns are processed within five to seven business days after your item(s) are delivered to our factory.
6. In the unlikely event that you receive a defective or incorrect item it must be reported with three business days of delivery. No exceptions. Please email to orderdesk@ujena.com
7. Size Assurance is optional and if added to the order it may be transferred on the first exchange for the same item(s).
8. Returns are processed within five to seven business days after your item(s) are delivered to our factory.
9. We do not provide pre-paid return shipping labels; you are responsible for covering the costs to return the items our factory.
10. All returns must include the original pack slip/invoice and the back filled out for us to expedite your return.
11. Orders received after 12pm PST will be processed the following business day. If you have any questions about your order, you may call 800-448-5362 or email orderdesk@ujena.com

Shipping

All orders are processed by 12pm Pacific Standard Time. All orders are shipped complete and will arrive within the shipping time below.

United States Shipping Options:
Regular (8-10 Business Days): Up to 6 items $ 9.95, 7 + items $ 11.95
Priority (4-7 Business Days): Up to 6 items $ 14.90, 7 + items $ 23.90
Express (3-4 Business Days, no P.O. boxes): Up to 6 items $ 23.00, 7 + items $ 39.00
FedEx 2-Day (2-3 Business Days, no P.O. boxes): Up to 6 items $ 34.00, 7 + items $ 49.00
Overnight Priority (1-2 Business Day, no P.O. boxes): Up to 6 items $ 42.00, 7 + items $ 69.00
Puerto Rico (USA) (7-20 business days): Up to 6 items $ 9.95, 7 + items $15.95
Other:
Canada (7-20 business days): Up to 6 items $ 9.95, 7 + items $18.95
Canada Priority (5-10 business days): Up to 6 items $ 39.00, 7 + items $59.00
International Mail (7-20 business days): Up to 6 items $ 20.00, 7 + items $40.00
Priority Mail International (5-10 business days): Up to 6 items $ 59.00, 7 + items $79.00
(additional fees may be charged in customs).

 

Top Of Page